Centuries ago, the future of diplomacy was questioned due to technological progress – the invention of the radio, the telegraph and the public's intervention in the foreign policy domain. Meta's recent AI model has revived the conversation. CICERO has become the talk of the tech town and international chatbot diplomacy may not be far behind. Diplomacy is an art that even the most powerful AI was not able to master till CICERO made an appearance. Inspired by the famous Roman orator Cicero, Meta AI showed off its model that can beat several humans in the board game, Diplomacy, which requires strategic planning and verbal negotiations with several other players.

In the fourth post in our series of how to get started with conversational AI, we take a look at the key aspects for ensuring a positive result on your conversational AI journey. We covered the topic recently in a webinar given by our VP of Global Customer Services, Darren Ford and below is a partial transcript highlighting his 5 Golden Rules for Success. If you'd like to listen to the webinar in full including examples of how these golden rules have been applied in real-world implementations then you can watch the replay here. If you can't articulate the business case and value you want to achieve from the conversational AI application, don't start the project. Or at the very least, be transparent with the partner or third-party supplier and work collaboratively with them to help define the value you expect to achieve. The idea is to use this as the lighthouse to guide you towards business success and to help you make design decisions in order to deploy the right technology.